Shipping

Shipping at Da Dat

Overview

At Da Dat, we strive to ensure that your orders are delivered to you as quickly and efficiently as possible. We work with reliable local courier services to provide a range of shipping options that meet your needs. Below, you will find detailed information about our shipping methods, costs, timeframes, and policies.

Shipping Providers

We use a variety of local courier services to deliver your orders, including:

• Runman Delivery Providers
• EZY Delivery
• BPMS
• Local Bus Services
• Tropic Air
• Mayan Island Air

These providers ensure that your orders are delivered across Belize with care and professionalism.

Shipping Timeframes

1. Regular Orders:
   • Processing Time: Orders are normally processed and shipped the following day after payment is confirmed.
   • Delivery Time: The delivery timeframe depends on your location and the courier service used, but most orders are delivered within 2-5 business days.
2. Pre-Orders:
   • Processing Time: Pre-Orders are typically processed once the product becomes available.
   • Estimated Delivery: Pre-Orders on average take 4-6 weeks to arrive, depending on product availability and shipping logistics. You will receive updates on the status of your Pre-Order, including any changes to the estimated delivery time.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You will be able to review the shipping charges before completing your purchase. Costs may vary depending on the courier service selected and the delivery location.

Shipping Confirmation and Tracking

1. Shipping Confirmation: Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include details such as your tracking number and the courier service used.
2. Tracking Your Order: You can track your order using the tracking number provided in the shipping confirmation email. Simply visit the courier’s website and enter your tracking number to view the status of your delivery.

Shipping Options

1. Standard Shipping: Our standard shipping option is cost-effective and typically delivers within 2-5 business days, depending on your location.
2. Express Shipping: For faster delivery, you can select an express shipping option at checkout. Express shipments are usually delivered within 1-3 business days, depending on the courier service and destination.
3. Local Pickup (if available): Depending on your location, you may have the option to pick up your order directly from one of our local partners or a designated pickup point. This option will be available at checkout if applicable.

Shipping Restrictions

1. Service Availability: While we aim to provide shipping across all regions in Belize, some remote areas may have limited shipping options. In such cases, we will contact you to confirm the most suitable shipping method.
2. International Shipping: At this time, Da Dat primarily focuses on domestic shipping within Belize. If you require international shipping, please contact our customer support team to discuss potential options and costs.

Customer Contact and Shipping Confirmation

To ensure a smooth delivery process, customers may be contacted by Da Dat or the courier service to confirm the applicable shipping method based on the shipping address provided during checkout. It is important to provide accurate and up-to-date contact information when placing your order.

Delivery Issues and Delays

While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather conditions, transportation delays, or courier issues may affect delivery times. If you experience any delays or issues with your shipment, please contact our customer support team for assistance. We will work with the courier service to resolve the matter as quickly as possible.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us immediately. We will initiate an investigation with the courier service and, depending on the outcome, either issue a replacement or refund. Be sure to keep all packaging and documentation related to the shipment, as it may be required for the claims process.

Order Modifications and Address Changes

If you need to make changes to your shipping address or other order details after placing your order, please contact our customer support team as soon as possible. Once an order has been processed and shipped, modifications may not be possible.

Shipping Policy for Returns

If you need to return a product, please refer to our Return and Refund Policy for details on how to ship the item back to us. Customers are typically responsible for return shipping costs unless the return is due to a defect or error on our part.

Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer support team at support@dadat.bz. We’re here to help and ensure that your order arrives safely and on time.